Send the enquiry to the desk
Supporting copy that explains the offer in one or two lines.
See the packagesWhat to send
Four things make an enquiry answerable in one pass: the product and its specification if you have one, the quantity, the destination country or port, and your target price. With those, we can price the work and say what we would check.
If the message concerns an order that is already running, put the order number in the first line. It goes to the file that was built for that shipment rather than starting a new one.
What happens next
We reply with the scope we would propose, the fee, the schedule and the points we would look at. Nothing is charged until you approve that scope in writing. If an engagement is not something we can do well, we say so in the reply rather than quoting for it.
Request a quote
Send the product, the quantity, the destination and your target price. We reply with what we would need to check and what it would cost.
Before you write
Do you answer questions before an order exists?
Yes. Scope questions are answered in writing, and the answer is the same one that would appear in the scope if you decided to order.
How quickly do you reply?
New enquiries get an answer within two business days. Messages about an order in progress go into that file and are answered by the person who built it.
Can you work with a supplier we already use?
Yes. An existing supplier can be checked against the same points as a new one, and the goods can be inspected on the same terms.